Support and refunds

How to cancel a subscription

1. Open Account → Purchases and choose the subscription.
2. Press the button that cancels the subscription.
3. Automatic charges stop immediately, and access stays until the end of the paid period. You can turn renewal back on in the same place.

Three days before every automatic charge we send an email with the amount and the date. If you cannot sign in to your account, write to us and we will cancel the subscription manually.

Refunds

• Software: until you have downloaded the files or activated the key, you get a full refund. If you have already downloaded the files or activated the key, we refund you when the program does not do what its description promises and we have not fixed it within 10 working days of your request.
• If a subscription charge went through that you did not expect, write to legal@mtb-digital.tech within 14 days. We will cancel the subscription and refund you: in full for software, for the unused time for a server. No need to contact your bank.
• Servers: at any time we refund the unused part of the paid period.
• If you do not want a subscription charged to your card, unlink the card on the purchase page or write to us from your account email. The subscription stays and renews from your balance.
• We refund any remaining balance to the card it was topped up from.
• Custom development: under the rules of section 4 of the offer.

Money goes back the same way you paid. We process a refund within 10 days of your request; how soon it reaches you depends on your bank. The full terms are in the offer (in Russian), and our details are on the company details page.